If finin is using telecallers for sales, promotions, they should well trained and courteous.
Completely agree! I have talked to one most courteous CSRs from Amex and some of the worst CSRs from some leading banks. Some of the CSRs were not interested to help at all and just wanted to disconnect the call and then there were some who chatted about leading issues while they were taking my request. I guess this is an important place where the bank can connect with the customer and help to gain word of mouth.
I would like to understand what do you mean, when you say courteous?
It would it be great to hear from you about this.
Anirudh Hey Anirudh, sorry for not being able to respond. Would it be possible to connect on one to one call to discuss this?
himanshuprakash : absolutely, I would love to do that. Are you on our whatsapp group by an chance?
Anirudh Yes, I am in the WhatsApp group.
himanshuprakash : I couldn't identify you on our WhatsApp group, how can we connect, can you send me a text or a WhatsApp to 9538114679?
Will connect with you.